Contact information

Contact Lucky Spot

We are happy to help with product questions, bracelet sizing, orders, shipping, returns, and crystal details.

Location: Bellevue, Washington, United States

Messages are generally answered within 1–2 business days, Monday through Friday, excluding U.S. holidays.

For Order Support

Please include your order number and the email address used at checkout. For a damaged, defective, or incorrect item, please also include clear photographs of the item and packaging so we can review the issue efficiently.

Custom Sizing

If you need a bracelet size smaller or larger than our available options, contact us before ordering. Custom sizing is subject to material availability and may be final sale as described in our Return & Refund Policy.

Please do not mail a return to us until you have contacted Lucky Spot and received return instructions.