Refund policy

7-Day Return Policy

We want you to feel confident when shopping with Lucky Spot. You may request a return within 7 calendar days after your order is marked as delivered.

Return Eligibility

To be eligible for a return, the bracelet must be unworn, unused, and returned in its original condition and packaging. Proof of purchase is required. Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Natural Crystal Variation

Our bracelets are made with natural crystals. Variations in color, pattern, clarity, size, surface texture, and natural inclusions are part of each stone's character and are not considered defects. Product photographs are representative, and each bracelet will be naturally unique.

Custom Sizes and Final-Sale Items

Bracelets made or resized to a custom wrist measurement are final sale and cannot be returned or exchanged for a change of mind. Custom-size items remain eligible for assistance if they arrive damaged, defective, or different from what was ordered. Gift cards and items identified as final sale are also non-returnable, except where required by law.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs and for using a trackable shipping method. Original shipping charges are non-refundable. If we sent the wrong item, or an item arrives damaged or defective, Lucky Spot will work with you on an appropriate replacement, refund, or return-shipping solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photographs of the item and packaging so we can review the issue.

Exchanges

Please contact us before returning an item to ask about exchange availability. The fastest way to receive a different item is usually to return the eligible item and place a new order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund. Shipping charges are not refunded unless the return is caused by our error or required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped.

How to Start a Return

Email us at liujacklin@gmail.com with your order number and the reason for your return. If your return is approved, we will provide return instructions. Do not send products back without receiving return instructions first.

This policy does not limit any rights available to you under applicable consumer protection law.